short personal consultations for newcomers about life in Lucerne
No appointment is necessary and the service is free of charge.
The city of Lucerne wants to strengthen its welcoming culture with a pilot project. A new counter, digital information and new formats for welcome ceremonies are intended to help newcomers integrate better and faster. In addition, the ‘DeutschFit’ German course voucher will be available for foreign-language newcomers from January 2026.
Welcome Desk
The Welcome Desk offers short personal consultations for newcomers. No appointment is necessary and the service is free of charge. The Welcome Desk is located at Obergrundstrasse 1, right next to the customer centre.
The Welcome Desk is open
Tuesday 1:00 p.m. – 5:00 p.m.
Thursday 1:00 p.m. – 5:00 p.m.
You can reach us by email at welcome@stadtluzern.ch and by telephone on 041 208 76 37.
On our Neu in der Stadt webpage, we offer digital information in four languages. There you will find interesting links to various topics.
We live a culture of welcome!
The city of Lucerne holds various types of welcome events several times a year. All new residents are warmly invited to a welcome party. We look forward to toasting your start in the city of Lucerne with you. You will receive a flyer with the dates of the welcome parties when you register with the Residents' Registration Office. The dates for 2026 will be published by the end of 2025.
DeutschFit German course voucher
From January 2026, you will find more detailed information on this website about the German courses for which you can redeem your DeutschFit German course voucher. You can also obtain your personal voucher directly from the Welcome Desk from January 2026.